After placing an order, account status is the main source of truth. Confirmation, preparation, handover, delivery or pickup should be tracked there.
If a problem appears, keep all evidence in the order, not in external messages.
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A good vintage piece is chosen carefully. Before making an offer or continuing to an order, check the main photo, detail images, declared condition, dimensions, location and seller profile.Before decidingCompare product dimensions with your available space.Look for photos of edges, corners, inside areas, defects and restoration marks.Check whether the description mentions material, period and visible wear.After choosingKeep payment, proof and clarifications inside the platform. For one-off pieces, wishlist helps you compare alternatives quickly, but availability can change fast.
Read articleA clear dispute is based on a concrete comparison between listing and received product. Do not modify the product or move it further before documenting the issue.Useful evidencePhotos of received product and packaging.Listing and description reference or screenshots.Payment proof, order status and receiving moment.Open the case from the order and explain the mismatch briefly, without generic wording.
Read articleA complete listing does not mean a long text; it means verifiable information. The buyer should quickly understand what the piece is, how large it is, what condition it has and how it can be handed over.Recommended structureTitle with object type, style or period and main material.Description with condition, defects, restorations and known history.Complete attributes for dimensions, material, colour and location.A clear listing reduces repetitive questions and builds trust in the seller.
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