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Retoro buyer guide
A good vintage piece is chosen carefully. Before making an offer or continuing to an order, check the main photo, detail images, declared condition, dimensions, location and seller profile.Before decidingCompare product dimensions with your available space.Look for photos of edges, corners, inside areas, defects and restoration marks.Check whether the description mentions material, period and visible wear.After choosingKeep payment, proof and clarifications inside the platform. For one-off pieces, wishlist helps you compare alternatives quickly, but availability can change fast.
Read articleRetoro seller guide
A good listing answers the questions a careful buyer would ask. The title should be concrete, the category should follow the object use, and the description should explain what is not clearly visible in photos.What to completeThe real item condition, without cosmetic wording.Dimensions, material, colour, period or style.Location, handover method and transport conditions.What to keep inside the platformUpdate availability, answer offers through accepted flows and keep handover or transport proof connected to the order.
Read articleGuide for safe platform transactions
Safety depends on a clear history. Offer, order, payment, handover proof and reports should remain inside the platform, so every step can be checked if a problem appears.Core rulesDo not move negotiation or payment outside the platform.Check order status before handover or pickup.Report any mismatch with the description quickly.A complete history protects both buyer and seller: decisions are made from evidence, not incomplete memories.
Read articleComplete listing guide
A complete listing does not mean a long text; it means verifiable information. The buyer should quickly understand what the piece is, how large it is, what condition it has and how it can be handed over.Recommended structureTitle with object type, style or period and main material.Description with condition, defects, restorations and known history.Complete attributes for dimensions, material, colour and location.A clear listing reduces repetitive questions and builds trust in the seller.
Read articleDelivery and pickup guide
For furniture, mirrors, lighting or fragile objects, delivery is part of the buying decision. Cost, packaging and access can change the entire experience.What to clarifyLocation, handover method and available time window.Dimensions, estimated weight and fragility.Handover proof for courier or personal pickup.Photograph packaging and keep order status updated until completion.
Read articleOrder guide
After placing an order, account status is the main source of truth. Confirmation, preparation, handover, delivery or pickup should be tracked there.What to checkPayment total and delivery method.Item status and handover proof.Any mismatch with the description, reported immediately.If a problem appears, keep all evidence in the order, not in external messages.
Read articlePayment guide
Payment should go through the active platform flow. Before confirming, check item price, delivery, platform fee and any accepted offer or discount.Practical rulesDo not send money outside the platform.Keep payment confirmation in your account.If payment is not confirmed, check status before trying again.A clear total prevents confusion and makes support faster if an error appears.
Read articleReceived orders guide
A received order should be treated as an operational flow: confirm availability, prepare the item, update status and keep handover proof.Recommended orderCheck stock and real item condition.Prepare packaging according to size and fragility.Update status so the buyer sees real progress.For one-off pieces, withdraw unavailable listings quickly to avoid impossible orders.
Read articlePayout guide
Payout should be tracked from the account panel together with order status. Totals should separate item price, fees and the steps required before release.What to checkThe order is completed or eligible for payment.Account details are complete and current.Totals and any adjustments are clear.If you notice a mismatch, keep the order reference and ask support for clarification.
Read articleDimensions and furniture guide
For furniture, dimensions matter as much as price. A piece may fit your style but be impossible to bring inside if access is not checked.Measurement listWidth, depth, height and estimated weight.Doors, hallways, elevator, stairs and courtyard.The final room location, with space for opening and movement.Ask for clear measurements before making an offer or order, especially for cabinets, tables, sofas and large mirrors.
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