A received order should be treated as an operational flow: confirm availability, prepare the item, update status and keep handover proof.
For one-off pieces, withdraw unavailable listings quickly to avoid impossible orders.
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For furniture, mirrors, lighting or fragile objects, delivery is part of the buying decision. Cost, packaging and access can change the entire experience.What to clarifyLocation, handover method and available time window.Dimensions, estimated weight and fragility.Handover proof for courier or personal pickup.Photograph packaging and keep order status updated until completion.
Read articleA clear dispute is based on a concrete comparison between listing and received product. Do not modify the product or move it further before documenting the issue.Useful evidencePhotos of received product and packaging.Listing and description reference or screenshots.Payment proof, order status and receiving moment.Open the case from the order and explain the mismatch briefly, without generic wording.
Read articleA complete listing does not mean a long text; it means verifiable information. The buyer should quickly understand what the piece is, how large it is, what condition it has and how it can be handed over.Recommended structureTitle with object type, style or period and main material.Description with condition, defects, restorations and known history.Complete attributes for dimensions, material, colour and location.A clear listing reduces repetitive questions and builds trust in the seller.
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